The Service Portal at service.configento.app is where you manage your configento.app account: you see your services, open the admin, change plans, maintain payment details and the billing address, and manage shop connections and your team. This article goes through every section.
Login, navigation and the customer selector are explained in Login and Account Navigation. Which sections you see depends on your role – see Manage Team.
Services
Under Services you find the Service orders table with all services of the selected customer, newest first. A service is a booked plan, for example "configento.app Professional".
| Column | Content |
|---|---|
| Service | Plan and service number, below it Customer (your customer number) and – if present – the Secure key, each with a copy button. If a trial is running, its end date is shown here too. |
| State | active, canceled or suspended, each with a date (since …) |
| Price | Price per month or per year and Next payment due on … – only for active, paid services |
| Actions | The buttons below |
You only need the customer number and secure key for the legacy authentication of shop plugins. New plugins connect via Connect to Configento.
Actions
Which buttons appear depends on the service. Only the roles Owner, Admin and Editor may use them.
| Button | Appears when … | Effect |
|---|---|---|
| Manage | the service is active | Opens the admin on top of the portal. On older contracts it opens the previous admin; the new one is then available under Manage V3. |
| Change service | the service is active, not in trial and not billed through Shopify | Switches the plan, see below |
| Cancel service | the service is not already canceled and not billed through Shopify | Cancels immediately, see below |
| Pay annual | the service is paid monthly, is not in trial and has no special price | Switches to annual payment – "Switch your service to annual payment now and save two monthly rates every year!" |
| Pay monthly | the service is paid annually (same conditions) | Switches to monthly payment |
You confirm the change of payment interval in a dialog (Switch to annual payment or Switch to monthly payment). It applies from the next billing; the portal reports "In the future, your service will be billed annually."
Change service
Change service shows your current plan and the plans you can switch to.
- When you switch to a more expensive plan, the price difference for the remaining days of the current period is invoiced and charged immediately.
- When you switch to a cheaper plan, there is no refund of fees already paid.
- The service gets a new service number; the old one appears as canceled in the list.
- If you switch from Professional or Ultimate to Basic, all shop plugin connections of this service are disconnected – Basic doesn't include shop plugins.
Cancel service
Cancel service asks "Are you sure you want to cancel this service?" and points out:
All configurators, images and settings of this service will be deleted and cannot be restored.
The cancellation takes effect immediately. So back up your components beforehand in the admin with Export component as a ZIP. The owner receives a confirmation by email.
Trial account
A new trial runs for 14 days on the Professional plan. Two days before it ends, the owner receives a reminder by email. At the end of the trial
- the service automatically continues as a paid service if a billing address and an active payment method are on file,
- otherwise it is suspended. As soon as you add both, you can use it again.
Suspended
A service is suspended when a payment has finally failed, or when the payment method or billing address is missing for a service that is due. The service then shows "Check your payment details to reactivate the service." How this happens and how to reactivate it: Payment Methods & Invoices.
Services booked through Shopify
Services you booked through the Shopify App Store are billed by Shopify. The portal shows neither Change service nor Cancel service for them – you change plans and cancel in Shopify. The portal says: "Billed and managed through the Shopify App Store."
Connections
Under Connections you see all shop plugins connected to the selected customer via Connect to Configento (Magento 2, Shopware 6, …):
| Column | Content |
|---|---|
| Shop host | Address of the shop |
| Plugin | Which plugin is connected |
| Service | The connected service with its service number |
| Connected by | Who set up the connection |
| Active tokens | How many logins the shop currently holds |
| Last used | When the shop last used the connection |
With Revoke (confirmation Sure?) you disconnect a shop completely – for example if you no longer have access to it. The shop then has to connect again. Owner, Admin and Editor may revoke.
Billing
The Billing menu combines three pages:
- Payment methods – add a credit card, SEPA direct debit or PayPal. Details: Payment Methods & Invoices
- AI Tokens – balance and top-ups for the AI assistant. Details: AI Tokens
- Invoices – billing address and all invoices as PDF. Details: Payment Methods & Invoices
Team
Under Team, owners and admins invite colleagues and assign roles. Details: Manage Team
Troubleshooting
- "Change service" is missing – the service is in trial, not active or billed through Shopify.
- After changing plans my shop is no longer connected – you switched to Basic. Shop plugins are only available from Professional upwards.
- The service is "suspended" – add a billing address and a payment method, see Payment Methods & Invoices.
- I don't see "AI Tokens" – AI tokens are not yet enabled for your account, or your role is Read only.