Everything to do with your account – services, payments, team and shop connections – is handled in the Service Portal at service.configento.app. It is also where you open the admin in which you build your configurators. This article shows how to create an account, log in and find your way around the portal.
Create an account
You create a new account through the trial on configento.app. The link Get a test account now! on the portal's login page leads there as well.
- Fill in the form: company, your role in the company, industry, salutation, first and last name, email, phone and a password (8 to 32 characters). So you already set your password here.
- You receive an email with a confirmation link.
- Clicking the link confirms your email address, sets up your trial and logs you straight into the portal. At the top you see the message "Your trial account is now fully set up."
The trial runs for 14 days on the Professional plan. What happens afterwards is described under Service Portal — Overview.
If a colleague invited you, create your account through the link in the invitation email instead – see Manage Team.
Log in
- Open service.configento.app.
- Enter your Email and Password.
- Optional: tick Remember me. You then stay logged in in this browser until you log out.
- Click Log in.
After five failed attempts, the portal briefly blocks logins for this email address and shows when you can try again.
Forgot your password
- On the login page, click Forgot your password?.
- Enter your email address and click Email Password Reset Link.
- Use the link in the email to set a new password. The link is valid for 60 minutes.
You can change your password at any time later under Profile → Update Password.
Navigation
Which entries you see in the top navigation depends on your role with the selected customer (see Manage Team):
| Entry | Content | Visible to |
|---|---|---|
| Services | Your services, open the admin, change or cancel a service | all roles |
| Connections | Connected shop plugins | Owner, Admin, Editor, Read only |
| Billing → Payment methods | Credit card, SEPA direct debit, PayPal | Owner, Admin, Accounting |
| Billing → AI Tokens | Token balance and top-ups | Owner, Admin, Editor, Accounting – if AI tokens are enabled for your account |
| Billing → Invoices | Billing address and invoices | Owner, Admin, Accounting, Read only |
| Team | Invite members and assign roles | Owner, Admin |
To the right of it you find:
- the language selector DE | EN | FR | ES – it switches the portal's language,
- the customer selector if you belong to several customers (see below),
- a menu with your name: Profile and Log Out.
Multiple customers
If you are a member of several customers – for example because you work for several companies as an agency – a Customer: field with the name of the currently selected company appears at the top right. Use Switch customer there to select a different customer; each name shows its customer number underneath.
Everything in the portal – services, invoices, team – always refers to the selected customer. Your role can differ from customer to customer.
If you no longer belong to any customer (for example because you were removed from the team), the portal shows No customer access. In that case, ask the owner to invite you again.
Open the admin
You build your configurators in the admin. Open it under Services with Manage on the service in question. The admin opens directly on top of the portal; you don't need to log in again.
- On older contracts, Manage still opens the previous admin. If the new admin is enabled for your account, Manage V3 appears below it as well.
- You only see the button on active services and only with the roles Owner, Admin or Editor.
How to continue in the admin is shown in Create Your First Component.
Profile
Under Profile (the menu with your name) you find three sections:
| Section | Content |
|---|---|
| Profile Information | First name, last name, email, phone, your role in the company and Your language |
| Update Password | Current password, new password and confirmation |
| Delete Account | Permanently deletes your user account after you enter your password |
Delete Account removes your user. It does not cancel your services – you do that under Services with Cancel service.
Messages in the portal
Important notices – for example about a new invoice, a failed payment or a cancelled service – are shown at the top of every page in the portal. Some of them stay until you confirm them with Message read.
Troubleshooting
- Login fails although the password is correct – reset the password via Forgot your password?. This also helps with very old accounts.
- I didn't receive a confirmation email – check your spam folder. Until your email address is confirmed, your trial is not set up.
- A menu item is missing – your role with the selected customer doesn't allow it. Check at the top right that the right customer is selected; otherwise ask the owner.
- The "Manage" button is missing – the service is not active (e.g. suspended because payment details are missing), or your role is Accounting or Read only.